BOOKINGS:
Bookings are on a request basis only and are subject to availability.
Bookings will be quoted according to length of charter and proposed (hours, days and distance) itinerary.
Quotes are valid for a period of 14 days. Quotations issued further in advance are indicative only and are subject to revision.
Quotes are subject to industry and market related increases including fuel fluctuations.
Provisional bookings will only be held for 72 hours and if not confirmed within that time frame will be automatically released.
Full names of guests travelling are to be provided when booking.
DEPOSIT AND PAYMENT POLICY:
A 50% deposit is required within 14 days of making a booking to secure the reservation.
The balance is due within 24 hours prior to boarding.
Actual amounts will be billed upfront and any fuel used over and above the 15 nautical miles will be added to the clients account at the current fuel cost of the day.
The Princess Emma reserves the right to release bookings should payment not be received by the requested date.
CANCELLATION POLICY:
Cancellation within 15 – 30 days of arrival, 50 % of booking amount will be levied.
Cancellation less than 15 days prior to arrival, 100% of booking amount will be levied.
In the event that a charter is cancelled due to adverse weather conditions every effort will be made to re-schedule the charter for a date(s) convenient to both the client and The Princess Emma, alternatively any deposit or advance payment made by the client will be refunded in full.
In the event that a client has taken up the booking but the boat is unable to proceed to sea due to adverse weather conditions, The Princess Emma will make every effort to adjust the client’s itinerary to take account of the weather. If unable to do so, the client will be credited with the cost of the diesel based on the 15 nautical miles per day included in the daily or quoted charter price and the client will continue to receive all the other facilities and services on board the boat at the marina or wherever the boat is berthed or moored as provided for in the quotation.
Cancellation for medical reasons will require proof in the form of a valid doctor’s certificate.
Cancellations will only be accepted in writing and they must be sent to princessemma@mweb.co.za. Please ensure that you get a response acknowledging your cancellation.
In the event of premature departure, the full extent of the stay as originally booked and confirmed will be charged.
Refunds of monies paid for bookings are at the discretion of Management.
We recommend that you take out insurance against cancellation due to unforeseen circumstances.
CHILD POLICY:
Children of all ages are welcome on the vessel however if they are minors (under the age of 21) they are to be accompanied by an adult.
The Princess Emma cannot be held responsible for children on board.
THIRD PARTIES:
No third persons/adults or children sharing with parents are allowed in the cabins. (max. 2 persons per cabin allowed and maximum 8 persons per vessel)
BOARDING TIMES:
Guests should board 15 minutes before departure and disembark no later than 15 minutes after the agreed disembarkation time.
Should the guest wish to remain aboard for a longer period, this should be arranged in advance with the master. Pro-rate rates apply.
GENERAL:
The Princess Emma cannot be held liable for any damage to or loss of personal goods.
The Princess Emma reserves the right to charge for pilferage or damage to the vessel and/or its equipment and instrumentation.
All passengers, once aboard the vessel, fall under the direct authority of the Skipper and Vessel Operators and undertake to comply with any requests and/or instructions issued to them by such persons.
Passengers undertake, at all times, to respect the environment and will not intentionally pollute, damage or otherwise harm sea life and the surrounding environment.
Each and every passenger will be required to sign and indemnity form before being allowed on board the vessel.
The Princess Emma and the Operator will be free from liability for failing to provide a service due to industrial action, unsuitable weather conditions, technical problems or other events beyond the Operators reasonable control. Charters will go ahead regardless of weather conditions.
Passengers bear the sole risk of injury to themselves or loss or damage to their property from whatsoever cause that arises, and acknowledge that they waive and abandon any claim or claims which they may have against the owners, management, master or crew of the vessel arising from any cause whatsoever including the negligent action or omission of the owners, management, master or crew of the vessel.
